Changing Direct Debit without consent

[anoracked]

So, I called up on my Mum's behalf to get her phone line fixed (after 5 tries) and she ended up being sent 2 bills in one month! Just called them and it appears they have changed the direct debit date without any consent! It is being chased up, but I only called to book an engineer and whoever I spoke to in India changed the date for no reason meaning Mum had a larger bill to pay. I called to report the phone line, no mention of any direct debit change!! 

[-tony- · Accepted solution]

something badly wrong there - will flag the thread to VM for a quicker response

[Ayisha_B]

Hi @anoracked,

Welcome to our Community Forums and thanks for your post. 

I am very sorry to hear this. I have taken a look at our systems and can see you have already raised a complaint in regards to this but I am going to pop you a PM now to confirm some details and we can take it from there.

Thanks

[anoracked]

Thank you! 

[Ayisha_B]

You're welcome Diane. As soon as we have reviewed this, I will follow up. 

Just to let you know I will be offline from 9pm this evening and back on shift on the weekend first thing. 

Thanks

[Ayisha_B]

Hi @anoracked,

Thanks for your time via PM 

I'm glad we've been able to conclude this issue and if there is anything else you need just give me a shout.

Take care 🙂