Virgin Media Community

[Kajoh]

I know everyone posts about this, but I have been trying for half an hour to reset my password in order to login to My Virgin Media and I keep getting the stupid "You can't use that password. Please choose another." error, even though my password is 10 characters long, starts with a letter, and has a number in it.

Can someone please help?

[Tom_W1 · Accepted solution]

Hi @Kajoh thanks for your post although I'm sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks