Can't pay usual way, card declined, 'SCA' error. Natwest says you need to update to full '3D' security???

[TomSpeed]

I think they said '3D' anyway, but yeah, they said they have already informed you about this too.

Thanks.

Tom.

[Tudor]

Banks are now verifying a large number of internet transactions with you receiving a text message on your mobile with a number  that is entered into the web page when paying. Do MatWest have your current mobile number.

[Kain_W]

Hi Tom!

Welcome back to the community.

Can I ask regarding this, are you receiving any verification messages when attempting to pay?

Thanks,

[TomSpeed]

Hi,

No verification messages, I just enter my details, confirm them e.t.c, then it almost immediately comes back with the 'SCA' error after submitting.

[Martin_N]

Is this via a Web Browser?

^Martin

[TomSpeed]

Hi Martin,

Yes, FireFox.

I've never had this issue before and I've paid using this methoid for years.

[Reece_MH]

Hi @TomSpeed,

Sorry to hear you're still having issues. I've looked into this for you, and we're not having any wide-spread issues with payments from NatWest. Have you tried this on a different browser? Are you also able to try and make a payment on an alternative device?

Sometimes, if you have additional security features, whether it's on your device or browser, payments can be affected. Do you have any 3rd-party security?

Cheers,

 

[TomSpeed]

I just tried paying again, same error still. Screenshot included.

I'll have to call and pay over the phone, which is a nuisance, but I just got an overdue charge.

[newapollo]

Hi @TomSpeed 

Looking at the screenshot you provided it does indeed look like the payment was declined due to one of the reasons listed below.

Soft Declines

A soft decline occurs when the issuing bank approves the payment, but the transaction fails at some other point in the process. Some typical reasons for a soft decline are:

• Insufficient Funds
• Processor Declined
• Card Activity Limit Exceeded
• Expired Card
• The Purchase is Unusual
• The Billing Address and the IP Address Do Not Match
• The Card is Being Used Abroad

Info from What-Do-the-Declined-Transaction-Result-Codes-Mean 

[PapaBear2 · Accepted solution]

I am also getting that message and I have tried on Microsoft Edge and Chrome. This problem has only started for me from this latest bill last month I had no problems at all paying via website and after a text conversation with a Virgin Media representative via their app I was told it would work the next day but still not working.