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Can't connect to hub 4

AJStone
Joining in

On my PC, when I go into available networks, mine OCCASIONALLY shows up (the connection is so shocking that it sometimes just won't show up). However, when I try to log in, instead of asking for a password, it asks me for an 8-digit PIN which I should be able to find on the router label. Thing is, there is no router label. So, I click the option to use the security key, only to find that I have no way of knowing that either. Please help, my internet is shocking, and I'm on the verge of a full scale breakdown at this point.

1 REPLY 1

Ayisha_B
Forum Team
Forum Team

Hi @AJStone,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with this. 

I haven't been able to locate your details on our systems so can not run further tests but can I ask if you have tried a pin hole reset to see if that helps?

Let us know so we can offer further support if required.

Ayisha_B
Forum Team

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