on 07-09-2021 10:03
I have tried about 8 times now to change my password, I enter a valid password (only letters and number between 8-10 characters. It says updating and pops up that it has emailed me to confirm the password change, I log out and can only log back in with my old password, new one doesn't work.
on 07-09-2021 10:13
Hi friedgoldmole
Thanks for posting., Apologies you're having issues with the online access. Can you confirm - is this to the email address or online account?
Kind regards,
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on 07-09-2021 12:12
It's the password I login to my virginmedia with, I am going to My Profile/My details under the very first section Username and password.
on 07-09-2021 18:31
Hello friedgoldmole
Thanks for explaining
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L