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littleme1
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Message 101 of 153
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Re: Calls from 0800 052 1251

Thank you Lindsey for the help you have given to me via PM.
Sure all sorted now.
Many thanks. .
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Message 102 of 153
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Re: Calls from 0800 052 1251

You're more than welcome littleme1.

Just remember, if you need any help in future, we are always happy to help 🙂

Thanks

Lindsey_C

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Andyj00
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Message 103 of 153
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Re: Calls from 0800 052 1251

Hi Lindsey

Please can you advise how we can stop the marketing phone calls?

 

Many thanks.

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Message 104 of 153
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Re: Calls from 0800 052 1251

Hi Andyj00,


Thanks for your post and welcome to the community.

 

I can confirm this is a genuine Virgin Media number used for sales purposes.

 

Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.

 

Hope this helps!

 

Thanks,

 

Paul

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ZeroZero
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Message 105 of 153
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Re: Calls from 0800 052 1251

"Re: Calls from 0800 052 1251

Hi Andyj00,

Thanks for your post and welcome to the community.

I can confirm this is a genuine Virgin Media number used for sales purposes.

Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.

Hope this helps!

Thanks,

Paul"

As this and several other threads have pointed out. and as I said in my opriginal post this does NOT help. Setting these preferences does not block these calls which are in breach of the law. Moderators should escalate this and stop telling falsehoods to customers. I got these calls when  my prefs were already set.

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Message 106 of 153
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Re: Calls from 0800 052 1251

 

Hi ZeroZero,

 

Thank you for reaching out to us in our community, what numbers are calling you and are they calling on your landline or mobile.

 

Kind regards

 

Paul.

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ZeroZero
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Message 107 of 153
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Re: Calls from 0800 052 1251

It's not what numbers I am calling it's YOUR marketing team calling ME AND  asking for my ID over the phone, REFUSING to discuss the reason for the call unti l the ID is handed over. It could be ANYONE, just harvesting my ID. this is despite my preferences being set to no calls. Read the thread

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Message 108 of 153
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Re: Calls from 0800 052 1251

Hi Andy,

 

Thank you for that, I would like to look into this I would like to invite you into a private chat so AI can get your account details and look into this for you.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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ZeroZero
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Message 109 of 153
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Re: Calls from 0800 052 1251

No. Its not only me it is everyone there are other threads. I have spent enough time on this

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Message 110 of 153
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Re: Calls from 0800 052 1251

Hi Zero Zero,

 

Sorry for the confusion.

 

Thank you for that, I would like to look into this I would like to invite you into a private chat so AI can get your account details and look into this for you.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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