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Forum Team
Forum Team
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Message 111 of 130
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Re: Calls from 0800 052 1251

Hi ZeroZero,

 

Unfortunately I won't be able to help further, you can call our customer services who will be able to look further into this.

 

Kind regards

 

Paul.

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teabag
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Message 112 of 130
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Re: Calls from 0800 052 1251

@ZeroZero

An email to Virgin's DPO department will usually get it sorted, mention if it's calls from the Broardband side, mobile side or both, their reply can take a while though.

dpo@virginmedia.co.uk  https://www.virginmedia.com/help/virgin-mobile-personal-details

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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davidm_uk
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Message 113 of 130
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Re: Calls from 0800 052 1251

I've just started getting these calls (from 0800 052 1251) on my mobile (not VM). Coincidentally I had a fault on my VM landline a few weeks ago, and had to give them my mobile number for the engineer to contact me. It's a newish mobile number that they have never had before, so they must have obtained as a result of this fault call. I had opted out of marketing calls a long time ago, but when I looked after reading this thread, it had been reset! I've now set it again.

[Edit] and I've now blocked that number on my mobile!

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clive104
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Message 114 of 130
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Re: Calls from 0800 052 1251

Received yet another call from this number. At the outset I asked were they trying to sell me something and they were. Virgin need to manage these compulsive tactics. I need to reduce my monthly payments not increase them. The most annoying part about this is THEY ask for your security details when they have rung you. The caller stated she could not make any changes to my account but offered me  SKY CINEMA half price how could she do that ? Come on Virgin get to grips with your selling tactics. 

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F1TeamLH
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Message 115 of 130
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Re: Calls from 0800 052 1251

Been getting a few calls from this number, I am not interested in What they are offering. And IF and when I want something I will either Do it via the VM account or just phone. Is there a way of opting out of marketing calls that doesn't involve calling the call centre? I find them hard to understand. The Phone Audio quality is poor when they phone, and their English accent are so hard to understand at times that I must ask them to repeat themselves several times.  Please can someone just help stop these calls to me.   

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MissPasko
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Message 116 of 130
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Re: Calls from 0800 052 1251


@F1TeamLH wrote:

Is there a way of opting out of marketing calls that doesn't involve calling the call centre? Please can someone just help stop these calls to me.   


You can do it via my virgin media https://my.virginmedia.com/home/index  My Profile >> My Preferences

 


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clive104
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Message 117 of 130
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Re: Calls from 0800 052 1251

Thanks, will try that

 

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F1TeamLH
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Message 118 of 130
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Re: Calls from 0800 052 1251

I've done than before, and still in a day I get 2 calls for New offers of TV packages such as sky sports.
In the last 2 months i must have got a dozen calls
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Sololobo
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Message 119 of 130
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Re: Calls from 0800 052 1251

It's only too obvious that Virgin Media are ignoring the marketing preferences set by their customers. 

Use the GDPR Regulations in place to prevent marketing calls. See post #96 in this thread for more information.




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Courtney7201
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Message 120 of 130
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Re: Calls from 0800 052 1251

My preferences are set to "no phone contact - online only" and I'm still getting calls from this number, it's pretty harassing and the virgin store people can't help, any ideas? Kinda pointless asking for consent if it's happening whether you like it or not.

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