Call from a mobile to offer a better deal

[lesleyandrufus]

Hello, I am in the process of leaving Virgin and yesterday I received a call from a mobile number asking if they could offer me a deal to keep me with Virgin as I've been a customer for a long time (since NTL days). He said I would receive an email to confirm details. Is this a scam? Definitely seems too good to be true.  

Thanks for any help,

Lesley

[japitts]

If VM have any outbound retentions agents working from home or using their own mobiles, it's entirely possible this is genuine.

Personally, I'd like to think outbound retentions use "presentation number" caller-ID so as to call "from" a recognised VM contact number. It's not an infallible system, but it would go a long way to reassure customers and deter casual scammers.

Whether they do or not, I don't know.

[lesleyandrufus]

Thanks for your reply, if there is no email by tomorrow I shall phone Virgin and ask. He did mention working from home that's why he was using a mobile number, as a rule I never answer unknown numbers but was waiting for a call from a garage. I hope it is legit as would save me £20 😄

Thanks again

[Ryan_N]

Hi lesleyandrufus, 

Thank you for your post. 

We do have agents working from home in this setup - agents do have caller ID but sometimes little hiccups do happen which seems to be the case here with the number being present. 

Just to confirm, was a package agreed and completed on this call? 

Cheers, 

Ryan.

[lesleyandrufus · Accepted solution]

Hello, had several emails today, ending contract, sorry to see you go and here's your new contract! Contract is everything the agent said so I am happily staying with Virgin 😄
Thanks for getting back to me
Lesley