I lost broadband and tv earlier this week. The technician worked in the wind and rain (well done sir) to restore the connections and advised that there were defunct cables that should be removed and the good ones buried as they all lay above ground. I thought he said he would arrange this to take place but wanted to find out if this was the case.
Technician repaired broken cables on Wednesday in the wind and rain (good man). I understood him to say that he would arrange for the cables above ground to be buried and the old defunct ones removed. How can I follow this up as the longer the cables remain above ground the increased risk of further damage and loss of service?
Took almost 3 months for the new phone line to be reburied last year and that was only achieved through a helpful chap in the Community. I'm concerned about the security of service as well as them being a trip hazard.
We've booked an appointment in for you for the tech to come out and bury the cables, you can find the details of the appointment online via My VM. You can also make adjustments if this time/date doesn't work for you.
Had a call from Martin (AFM?) a little while ago advising of the appointment. Very impressed so thank you. However in my excitement I failed to mention that Wednesday's technician said that there were too many dead cables and suggested that they should be removed as part of the burying job. He marked the "live" one which I will advise tomorrow's technician. I have tried to call Martin without success and have since sent a text with this information which I hope he receives.
It's no problem, I'm glad to hear Martin got in touch to advise you of this. I'm sure he'll pass this onto the technician, if not, you can advise the technician of this once he arrives which I can assure you won't be an issue.
Any problems, just pop another post on this thread and I'll happily assist.