Good morning, my sons old blueyonder account has been hacked along with his Instagram - he has received a email from the hacker demanding money and saying they have access to his passwords. I have tried to call virgin media but am getting nowhere. I was the original account holder - but am no longer a virgin media customer. Can someone give me any help of who I can call to close the account down. I cannot log into virgin media email its saying my email is not recognised.