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d27s
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Automated Call

Hi,

I've just had an automated call from 0330 333 4193, didn't answer but heard "1 for yes, 2 for no" when listening to the voicemail. Seen mixed reviews on the number so am a little unsure. I am due installation on Friday for Virgin Broadband - is there anything I need to be doing?

Thanks

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Chris_W1
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Re: Automated Call

Hi d27s, thanks for the message. This should be an automated message by us to confirm the appointment, Can you confirm if the installation went ahead or if this is now resolved? Chris 

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Vanessa_esc
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Re: Automated Call

I have the same problem, is 0330 333 4193 virgin media ? Should I reply to confirm the installation? I just don’t understand why I have to confirm anything if the appointment was already agreed. What happens if I don’t answer to this call? 

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Graham_A
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Re: Automated Call

I believe it is part of VM's Covid precautions to check that it is safe for an engineer to enter the property.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Chris_W1
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Re: Automated Call

Hi d27s, this will be the team confirming the appointment and if it is safe to do so, have we now attended. Chris

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