Am I being scammed?

[viigante]

Hello,

Today I received a call from Virgin internet company. They said that my internet is bad so I should download TeamViewer so they could check my internet quality. And then they send me this notification. And started asking for my bank details and I think they are scamming me.

[Anonymous]

This is almost certainly a scam. If you get any unsolicited call like this I would suggest terminating the call and calling the company using a different line and using the official phone number. 

[newapollo]

Looking at the ppor ghrammar it's a scam, plus the "refund" amount is in euros.

VM wouldn't ask a customer to download and use TeamViewer.

[用心棒 · Accepted solution]

If you acted on the miscreant's instructions to install TeamViewer you should:

• immediately disconnect the device from the Internet
• uninstall TeamViewer
• if you accessed any:
  ― online financial services or think you may have revealed information that could compromise the account contact the financial institute immediately for further advice
  ― other online services consider changing their authentication credentials using a device that is know to be clean
• scan the device on which TeamViewer was installed for any malware or, if in a position to do so, reset device and restore using backups

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