on 24-08-2021 19:27
I have tried to stop your annoying phone call from 08000521251 on my virgin preferences , still i get them , sort it out .
on 24-08-2021 19:11
had 2 today from virgin media an absolute pain.come on virgin put a stop to it. Have even gone into my preferences to stop this , still getting them. You are very annoying.
on 24-08-2021 19:37
Hi @kingfisher2,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm very sorry to hear you're getting these unwanted calls. I can confirm that is a legitimate Virgin Media contact number, however, it's also possible for a number to be spoofed. When you answer the call does the caller advise of the reason that they're making contact with you?
In regards to your preferences change, can you confirm roughly when you made that change?
Thanks,
on 24-08-2021 20:25
Hi @kingfisher2
Welcome back to our Community Help Forum.
Thank you for making this post regarding the unwanted sales calls you are receiving from us, I'm sorry for any irritation caused by the calls.
Are you receiving these calls to a non-Virgin Media phone?
Please do let me know.
Kind regards,
Serena
on 24-08-2021 20:53
on 24-08-2021 20:56
yes I am receiving them from a non virgin phone
on 24-08-2021 21:00
Hi kingfisher2,
If you also have a mobile with VM you would also have to turn of the marketing there by logging into https://mobile.virginmedia.com/ecare/login
This doesn't stop VM sending literature by post to the householder.
Please note it can take up to 28 days to take effect ..
Also there are no separate options to turn off telephone, post, text messages, tv edit magazine etc individually, so all forms of marketing will be stopped.
on 25-08-2021 08:18
Thank you for coming back to us @kingfisher2
As you have said it can take a few days for this to come into effect.
If you do still get marketing calls then please do let us know and we can double check things on this end.
Kind regards,
Zak_M
on 01-09-2021 08:33
about 10 days ago altered preference, got another call a few days ago said he was from virgin.
on 02-09-2021 09:08
Hi kingfisher2,
I'm sorry to hear this. I can appreciate this must be frustrating.
If you have now opted out of marketing preferences and still receiving calls purporting to be us, it is likely that the number is being spoofed and is a fraudulent call.
I'm going to pop you over a PM now so I can take some more details and look into this for you.
Thanks,
Beth