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NerinaInce
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08000521251 persistent calls

I have to say that after being a customer for over 17 years, I still get annoying calls from Virgin Media, after they keep increasing prices, having black and white movies from the 1960's as a package.

Paying so much as an old customer, they only call customers to let me know that I could spend more, to receive ludicrous packages. My current one is rubbish and I am getting fed up of it.

Customer service is zero now. We should be able to receive a decent package for what we pay and the rising costs. 

They should stop calling me and offer me decent movies and channels for what I pay, There needs to be common sense here.

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Hayley_S
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Re: 08000521251 persistent calls

Hello @Nerinalnce,

 

Welcome back! Thanks for posting.

 

I am sorry that you are getting unwanted calls, you can update your marketing preferences on you online account. Have you tried this?

 

Many thanks,

Hayley
Forum Team



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ad4-c
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Re: 08000521251 persistent calls

Yes  i also am getting these calls as offering discount packages as I have been with them some years now , if the price goes up to much more maybe looking round for some one els ?

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Natalie_L
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Re: 08000521251 persistent calls

Hi ad4-c, 

Thanks for reaching out to us here on the community.  

I am sorry to hear you are receiving unwanted calls from us. Have you advised the caller that you wish to be removed from the marketing list?

Thanks, 

 

Nat
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ad4-c
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Re: 08000521251 persistent calls

Thank you for your reply.
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Akua_A
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Re: 08000521251 persistent calls

We truly want to best help @ad4-c.

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team



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