Hi – I just had it confirmed from one of your moderators that 07445576718 is a scam text number.
1) I would like to know how the scammers got my phone number – it is clearly triggered by having been in contact with you on the phone, so your security must be terrible.
2) I'd like to know why there are posts on your forums dating from January of this year where people are flagging this issue, and yet the text scam is still active? Please tell me what you're doing about this. I gave them the first three letters of my password (in a process that is very similar to your real security checks on the phone).
3) Why hasn't there been any warning of the scam sent to users?
I only wanted to change an engineer's appointment time. If there was a more direct and simple way to contact you via your site do this, then I wouldn't even have needed to ring you up.
To be honest, I'm beginning to think that everything I heard about VM before joining was true. Starting to wish I hadn't given you the benefit of the doubt when signing up.
JJ
