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chorisia
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0345454111 unsolicited nuisance calls

We have almost daily unsolicited calls from 0345454111 identified on line as a Virgin number. the callers ask for some identity questions,callers clearly not English;they mention a recent call we made to solve a problem in our case loss of email this now resolved. This cold calling is a risk as for sure fraud copy copies will follow. Virgin should end this dubious practice. I ask for this to stop it continues sometimes early mornings sometimes late at night

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Forum Team (Retired) Tom_S
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Re: 0345454111 unsolicited nuisance calls

Hi chorisia,

 

I am sorry to hear your frustration with this. Did you raise a complaint about the initial situation and if so are you sure that the complaint has been closed? If not then our agents would be contacting you to try to resolve the complaint.

How many of these calls have you received?

 

Thanks,

Tom_S

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chorisia
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Re: 0345454111 unsolicited nuisance calls

I contacted Virgin by email today, 4 times this week.thanks

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Forum Team
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Re: 0345454111 unsolicited nuisance calls

Thanks for confirming the details Chorisia, 

I have sent you a private message so I can assist you further with your complaint. 

Regards, 

Dean C

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chorisia
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Re: 0345454111 unsolicited nuisance calls

Having help with this is not my main point. Virgin should never call a customer and ask for partial details of their identity this is risky and a cold call nuisance.Virgin must have given whoever made the calls as they new I had phoned virgin about a technical problem unless virgin itself has been hacked?

Virgin should follow best practice as does my bank and advise logging in on line to answer messages from them

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chorisia
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Re: 0345454111 unsolicited nuisance calls

The Virgin cold calls have now stopped. Now we are plagued with mostly silent calls several times a day,from 01909732220,coincidence?

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DreamOfCheese
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Re: 0345454111 unsolicited nuisance calls

Yes, it's just a coincidence.

You can see that a lot of other people have been reporting silent calls and scam calls using that same number as the caller ID, https://who-called.co.uk/Number/01909732220
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chorisia
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Re: 0345454111 unsolicited nuisance calls

Telephone companies are making money charging to block nuisance calls,nice little earner;follow the money?

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DreamOfCheese
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Re: 0345454111 unsolicited nuisance calls

I don't believe Virgin actually have an incoming call blacklist service, and thus have no money to be made from customers based on this conspiracy.
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