10-07-2021 19:44 - edited 10-07-2021 19:44
Just received my hub 4 pack today with the wrong power cable!!! Customer service saying will take 3-5 days for correct one to be sent out. Not good enough as I'll be without internet connection until it arrives. Not convenient as we're working from home, for which internet connection is essential. Also customer asset unable to provide spec for cable, meaning I can't even order one from Amazon or something meantime!! Anyone know the specs if the power cable for the Hub 4 and/or where I can get one preferably next day delivery?
on 11-07-2021 08:43
what have they sent - hub4 is a 'brick' power adaptor and a figure of 8 power cable - the cable is standard - used on many things - if thats all you are missing thne its nothing special - however if its the power supply then you need to wait for the correct one
is this a new install or do you have an earlier hub - afaik the mains adaptor from the hub3 fits the hub4
on 11-07-2021 17:38
Hi Tony thanks for replying. It's the power supply that doesn't fit. We have the hub 3 and it doesn't fit either. Really need internet access so we can work from home. Earliest they can send out an engineer with the correct power supply is Thursday!!
on 11-07-2021 17:59
there have been posts before that some power supplies do not fit - not sure if something has changed or its simply a wrong component
if you have a working hub3 has that been de activated from your account or is it an old one prom elsewhere
either way they may re activate it if you push hard - its never easy but try not to take no for an answer
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
on 16-07-2021 09:32
I've had the exact same issue (received hub4 on saturday) and after waiting for 4 days for the new power supply to arrive they sent me a new TiVo remote...I hope you have better luck than me! I'm now waiting to see what my next suprise package contains.
on 16-07-2021 13:00
Hello Tomgeo123
Sorry to hear that has happened
Can you please let us know when you ordered the power supply
If its easier I can see if we can get a tech to pop one through your letter box
Gareth_L
on 17-07-2021 13:02
Hi Gareth,
I ordered it on Thursday.
Would be great if a tech could do that! Thanks
on 17-07-2021 13:19
It can take up to 5 working days for these to be received Tomgeo123 but I'm eager to make sure the order has been completed. I'm going to send you a Private Message to get some more details from you to look into this.
Looking forward to hearing back form you.
Rob