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wind blew away the cover of my broadband connections box attached to outside wall of house.

cg53
Joining in

on ‎02-04-2022 19:39

Wind blew away outside connection box cover - its open wires now and think it’s contributing to intermittent problems with broadband - the phone options don’t seem to cover abs I just get sent links  on testing my network. Can one be sent or engineer pop by and fix - its outside. 

rhanks 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎03-04-2022 11:09

Please post a photo to allow VM to get the correct parts for fitting.  Don't worry too much about the exposed cables as they are quite resiliant.

If you wait here a day or two a VM Mod will pick this up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎05-04-2022 11:14

Hi there @cg53

 

Thank you so much for your post and welcome back to the community forums! 

 

I'm so sorry to hear that this has happened! I'd be more than happy to arrange for an engineer to come and take a look for you.

 

I'll pop you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

 

Thank you. 

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