wall socket

[XinyaoHu]

there is not any compatible wall socket. And the help team does not pick up the phone call. 

[jarourke]

Hi

You can also chat online to VM
If you go to https://www.virginmedia.com/broadband/packages
And stay on the page for a moment of two on the right hand side there should
appear a chat icon.

Click this and get booked in!

Thanks,
Jarrod

[Tudor]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[XinyaoHu]

Thank you so much. 
And do u know how much it cost to add the wall socket from virgin media engineer? If it’s too much, I may just swap to another broadband to make it easier. 

[jarourke]

They shouldn't charge you for this as it is something you need to receive the service.

Thanks,
Jarrod.

[XinyaoHu]

thank you so much for your quick reply. 
i ll just wait for the engineer then. 

[Gareth_L]

Hello XinyaoHu

Hope your well. 

Just wanted to check if the service is now okay and you are online?

Gareth_L

[XinyaoHu]

yepyep.

thank you so much. the engineer is super professional and solved the problem very well.

[Natalie_L]

Thank you for letting us know XinyaoHu. 

That is great feedback and we appreciate you taking the time to update the thread. 

Please get in touch if we can assist in the future.