on 01-07-2021 12:23
Hi There
I'm trying to install the material but I cannot connect the cable to the wall socket. Indeed the wall socket is retracting into the wall. Has anyone faced that issue? How did you manage to have it fixed?
Thank you in advance
Great day!
Jess
Answered! Go to Answer
on 01-07-2021 12:25
post a photo - if you cannot sort it you will ned to book a tech
on 01-07-2021 12:25
post a photo - if you cannot sort it you will ned to book a tech
on 01-07-2021 12:31
01-07-2021 12:50 - edited 01-07-2021 12:52
interesting wall plate - seen them like that before but never gold - that looks to be the correct cable end protruding - can you remove the wall plate so you can get behind it and hold the cable or isolator - if so you should be able to fit the supplied push fit cable and see if everything works
if not you will have to book a tech to sort it
dont forget to ring the activation line if you do get the cable to push on - 0800 953 9500
2nd thought - if you dont want to remove the wall plate hold a knife across the thread as it comes out of the wall plate - that should stop it pushing back and [hopefully] let you push the cable on