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chris676
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vm customer support messed my package up

I asked to be downgraded, so I wasn't paying too much on my monthly bill, and all was fine, next week i decide to cancel the VM technician that was due to come move the router up stairs

I believe there was a miscommunication between me and the customer support  as he was not based in uk.  He not only canceled my appointment, but also canceled my downgrade. Now they are refusing to give me that deal I had for "100mb" package at £30 per month for a year.

I feel this is unfair as this was not my fault, and would like somebody from virgin media to amend this issue for me.

 

Kind regards,

 

chris.

 

 

 

 

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jpeg1
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Re: vm customer support messed my package up

Ring customer services. Select the option for 'Thinking of leaving us' and and explain the problem. They will help. 

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Re: vm customer support messed my package up

HI chris676, 

 

Thank you for your post. 

 

Sorry to hear about the issue you've had here. This isn't good to hear Smiley Sad Can I ask if you have managed to speak to anyone since this post and if so, what have they advised? 

 

Keep me posted. 

Ryan_N - Forum Team
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