@legacy1 wrote:
@andrewmm wrote:
Why did they not notice this in there "testing"
snip...
if you plug in a PC and get to google it works.
Which is it what most people want and are happy with!
Let's be honest here, I'll be one of the first to castigate VM if and when their dysfunctional system fall flat on its face, but consider that VM have some 5.5 million broadband customers, if you were in charge, how would you do things differently? The vast, vast majority just want a simple plug and play (plug and pray?) system for the least amount of money possible. Now as the supplier, you have a choice, a simple 'pound shop' router that'll work perfectly for 90-95% of your customers or another much more sophisticated one which costs you, say £20 more, (and multiply that up by 5-6 million), but which only 5% or so of your customers will appreciate!
Really if you want anything other than a basic internet connection to post your latest 'look what I had for lunch today' pictures on Facebook (incidentally, who the hell actually cares about such stuff?), then you aren't in the 95% and need to start looking at providing your own equipment to augment what VM provide.
Actually, honestly, if I were in charge, not sure I'd do anything too much different re. hardware - the complete BS that passes as an offshore customer service operation, well that just needs nuking from orbit - but that's another thing!
