unstable/unusable connection after local outage resolved
Hi - We had a local outage this morning which Virgin media claim was resolved a few hours later. Since then I have had unstable and intermittent connection that is just unusable, particularly for working from home
My usual download speeds are +/-380 mb and upload +/-30mb, since the outage the download varies between 1mb and 150mb and upload is non-existent at 0.1mb
I usually run my superhub 3 in modem mode. I have restarted multiple times and have also done a factory reset and this has not resolved the issue
I can't get hold of anyone in Virgin Media to help further troubleshoot, I was kicked off a call after waiting on hold for 75 minutes!
The online equipment and fault checker varies between 'everything is working fine' to 'you have a fault' and I am now locked out from running this check anymore today as have exceeded the amount of checks I'm allowed to do in a single day (6) (?!?!?!)
Any ideas on what I can try to do to resolve this?
Re: unstable/unusable connection after local outage resolved
Thanks Mike, I followed your instructions to the letter and still no joy. My upload speed has registered as 0.24 mbps which is unusable for me
Is it possible that there is still a local fault that hasn't been fixed correctly but has not been recognised by Virgin Media? I had no issues whatsoever with my connection for 3 years until the local area fault this morning