on 19-08-2019 14:34
How much will virgin charge me to reconnect/repair an underground broadband/telephone cable in my garden that i accidentally damaged (cut with spade) while digging to install my new fence?
on 19-08-2019 14:36
on 19-08-2019 14:42
thanks for that , was this recently as maybe the policy has changed, also i am on 200meg broadband would it be a more expensive cable to fix ie fibre optic?
on 19-08-2019 14:59
has anyone been charged for repair when they accidentally damaged their vm cable between street and house (200 meg service) fibre optic?
on 19-08-2019 15:11
on 19-08-2019 15:33
19-08-2019 15:34 - edited 19-08-2019 15:34
the standard fee for any chargeable job is £99.
if virgin deem it chargeable then that will be the cost.
either way, you need to phone it in as a fault, and explain what the fault is and why it's a fault.
they will then know what is required to fix it.
on 19-08-2019 16:11
on 19-08-2019 16:15
@Roger_Gooner wrote:I don't see how it's a fault if a hidden cable is damaged.
well it's a fault in that the service is no longer working.
on 19-08-2019 16:27