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pisuke
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Re: superhub keeps losing internet connection ??

Hi all, 

Unfortunately I have the same problem, the superhub keeps on dropping the connection to the internet and also the wifi link.

It's completely impossible to work like this. My VPN connection to work keeps on going in and out and I cannot save files remotely.

Please help!

Francesco

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auau
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Re: superhub keeps losing internet connection ??

Well, Virgin Media contacted me, and an engineer visited my flat. He changed some cable outside, and probably, did some voodoo things as well, so my internet connection has been stable since then!

Well done Virgin Media!

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nrehman9
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Re: superhub keeps losing internet connection ??

Hi,

We have the Superhub up to 70mb. In the last few weeks the router has been constantly dropping connection 3/4 times every hour, taking an age to load pages on phones, tablets and laptops & making online gaming absolutely impossible. I've ran speed tests and the results come back as good as normal, we've rang the support line and had resets done many times but these simply aren't helping. The lag stops for around 15 minutes after each reset but then starts again soon after. 

We've tested one device at a time and they all still seem affected and as I said the main use, gaming, has become impossible which is appalling when we pay so much money for the speed mentioned.

Can someone please help asap.

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sootylfc
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Re: superhub keeps losing internet connection ??

Can I swap back to my old router ???
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nrehman9
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Re: superhub keeps losing internet connection ??

Anyone able to help on this?

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Re: superhub keeps losing internet connection ??

Hi pisuke, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. 

 

I have tried to take a look but the Hub is showing as offline. If you can pop it back on I will be more than happy to investigate further. 

 

Speak to you soon. 

 

Emma


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Re: superhub keeps losing internet connection ??

Hi nrehman9, 

 

Welcome to the forums, I am sorry to see that you have had trouble with your connection. 

 

I have tried to take a look but I am having trouble locating your connection details. 

 

I will pop you a PM to get some more information. Once I have more details I will be able to investigate further Smiley Happy

 

Speak to you soon. 

 

Emma


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Re: superhub keeps losing internet connection ??

Hi sootylfc, 

 

Thanks for getting in touch, I am sorry to see that you have had trouble with your Hub. 

 

I have taken a look and things seem to be ok from this side. 

 

What sort of trouble are you having? 

 

It may help us to see a BQM so we can get a better idea of what you are seeing from your side. (Please be aware link is external and we're not responsible for its contents). 

 

Keep us posted. 


All the best

 

Emma


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sootylfc
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Re: superhub keeps losing internet connection ??

I am having constant drop outs.

Everything was fine until i recently changed to the new Superhub 3

Here is the BQM

This is examples of the drop outs today

Failure Start Length
23/05/2017 08:35:41 0:00:19
23/05/2017 08:38:47 0:00:16
23/05/2017 08:40:54 0:00:16
23/05/2017 08:43:57 0:00:16
23/05/2017 08:44:55 0:00:18
23/05/2017 08:46:00 0:00:16
23/05/2017 08:49:15 0:00:16
23/05/2017 08:49:39 0:00:17
23/05/2017 08:50:11 0:00:16
23/05/2017 08:50:43 0:00:19
23/05/2017 08:51:26 0:00:17
23/05/2017 08:52:05 0:00:16
23/05/2017 08:52:47 0:00:11
23/05/2017 08:53:03 0:00:39
23/05/2017 08:54:42 0:00:18
23/05/2017 08:55:05 0:00:19
23/05/2017 08:55:29 0:00:19

23/05/2017 08:56:45 0:00:19
23/05/2017 09:04:07 0:00:17
23/05/2017 09:06:50 0:00:17
23/05/2017 09:10:06 0:00:18
23/05/2017 09:20:08 0:00:16
23/05/2017 09:22:21 0:00:15
23/05/2017 09:31:06 0:00:18
23/05/2017 09:33:07 0:00:17
23/05/2017 09:35:06 0:00:18
23/05/2017 09:41:10 0:00:18
23/05/2017 09:50:04 0:00:19
23/05/2017 09:52:31 0:00:18
23/05/2017 09:57:36 0:00:17
23/05/2017 10:03:27 0:00:17
23/05/2017 10:04:28 0:00:16
23/05/2017 10:05:07 0:00:18
23/05/2017 10:10:26 0:00:19
23/05/2017 10:13:52 0:00:16
23/05/2017 10:21:46 0:00:18
23/05/2017 10:31:44 0:00:16
23/05/2017 10:34:46 0:00:17
23/05/2017 10:36:25 0:00:15
23/05/2017 10:46:20 0:00:16
23/05/2017 10:48:51 0:00:15
23/05/2017 11:08:21 0:00:15
23/05/2017 11:16:21 0:00:15
23/05/2017 11:19:22 0:00:15
23/05/2017 11:27:05 0:00:17
23/05/2017 11:30:19 0:00:17
23/05/2017 11:36:36 0:00:18
23/05/2017 11:40:36 0:00:15
23/05/2017 11:41:35 0:00:15
23/05/2017 11:42:35 0:00:16
23/05/2017 12:03:34 0:00:18
23/05/2017 12:07:15 0:00:16
23/05/2017 12:15:12 0:00:17
23/05/2017 12:20:33 0:00:19
23/05/2017 12:26:34 0:00:18
23/05/2017 12:31:57 0:00:16
23/05/2017 12:32:56 0:00:17
23/05/2017 12:33:50 0:00:16
23/05/2017 12:43:35 0:00:17
23/05/2017 12:51:36 0:00:15
23/05/2017 13:00:26 0:00:15
23/05/2017 13:05:32 0:00:16
23/05/2017 13:14:43 0:00:18
23/05/2017 13:15:39 0:00:18
23/05/2017 13:16:58 0:00:17
23/05/2017 13:25:31 0:00:15
23/05/2017 13:32:29 0:00:18
23/05/2017 13:36:37 0:00:17
23/05/2017 13:37:28 0:00:15
23/05/2017 13:43:30 0:00:16
23/05/2017 13:46:24 0:00:16
23/05/2017 13:47:31 0:00:16
23/05/2017 13:48:50 0:00:17
23/05/2017 13:56:38 0:00:16
23/05/2017 14:02:52 0:00:14
23/05/2017 14:22:31 0:00:16
23/05/2017 14:24:22 0:00:16
23/05/2017 14:25:01 0:00:17
23/05/2017 14:31:42 0:00:20
23/05/2017 14:35:05 0:00:16
23/05/2017 14:53:20 0:00:18
23/05/2017 14:59:29 0:00:17
23/05/2017 15:01:41 0:00:19
23/05/2017 15:02:18 0:00:20
23/05/2017 15:05:20 0:00:18
23/05/2017 15:14:48 0:00:18
23/05/2017 15:22:28 0:00:16
23/05/2017 15:28:15 0:00:18
23/05/2017 15:32:32 0:00:19
23/05/2017 15:33:01 0:00:16
23/05/2017 15:33:29 0:00:17
23/05/2017 15:34:54 0:00:17
23/05/2017 15:36:21 0:00:17
23/05/2017 15:37:11 0:00:18
23/05/2017 15:37:45 0:00:18
23/05/2017 15:39:19 0:00:19
23/05/2017 15:41:21 0:00:16
23/05/2017 15:45:22 0:00:15
23/05/2017 15:48:22 0:00:16
23/05/2017 15:53:26 0:00:14
23/05/2017 15:55:47 0:00:17
23/05/2017 15:57:20 0:00:17
23/05/2017 15:59:19 0:00:19
23/05/2017 16:01:17 0:00:19
23/05/2017 16:05:23 0:00:15
23/05/2017 16:06:21 0:00:17
23/05/2017 16:11:21 0:00:15
23/05/2017 16:11:50 0:00:15
23/05/2017 16:13:52 0:00:17
23/05/2017 16:14:23 0:00:15
23/05/2017 16:15:40 0:00:16
23/05/2017 16:17:21 0:00:17
23/05/2017 16:18:32 0:00:15
23/05/2017 16:19:03 0:00:17
23/05/2017 16:20:38 0:00:16
23/05/2017 16:21:32 0:00:17
23/05/2017 16:23:07 0:00:15
23/05/2017 16:23:39 0:00:14
23/05/2017 16:24:03 0:00:15
23/05/2017 16:25:30 0:00:18
23/05/2017 16:26:08 0:00:17
23/05/2017 16:26:42 0:00:18
23/05/2017 16:27:30 0:00:16
23/05/2017 16:30:08 0:00:15
23/05/2017 16:32:06 0:00:17
23/05/2017 16:35:08 0:00:17
23/05/2017 16:37:05 0:00:16
23/05/2017 16:40:32 0:00:17
23/05/2017 16:49:08 0:00:16
23/05/2017 16:54:08 0:00:16
23/05/2017 16:56:07 0:00:15
23/05/2017 16:57:27 0:00:18
23/05/2017 16:58:02 0:00:18
23/05/2017 16:58:30 0:00:18
23/05/2017 16:59:01 0:00:18
23/05/2017 17:04:21 0:00:19
23/05/2017 17:16:28 0:00:16
23/05/2017 17:17:00 0:00:17
23/05/2017 17:17:36 0:00:17
23/05/2017 17:18:10 0:00:17
23/05/2017 17:18:43 0:00:17
23/05/2017 17:19:34 0:00:18
23/05/2017 17:20:45 0:00:15
23/05/2017 17:21:26 0:00:16
23/05/2017 17:22:06 0:00:15
23/05/2017 17:23:08 0:00:17
23/05/2017 17:34:03 0:00:18
23/05/2017 17:35:10 0:00:18
23/05/2017 17:35:58 0:00:20
23/05/2017 17:38:07 0:00:17
23/05/2017 17:39:06 0:00:18
23/05/2017 17:46:32 0:00:16
23/05/2017 17:47:06 0:00:17
23/05/2017 17:57:05 0:00:19
23/05/2017 17:58:06 0:00:19
23/05/2017 17:59:02 0:00:18
23/05/2017 18:02:20 0:00:20
23/05/2017 18:05:02 0:00:18
23/05/2017 18:06:02 0:00:16
23/05/2017 18:08:11 0:00:17
23/05/2017 18:12:43 0:00:19
23/05/2017 18:13:47 0:00:18
23/05/2017 18:14:20 0:00:18
23/05/2017 18:14:49 0:00:19
23/05/2017 18:15:20 0:00:18
23/05/2017 18:15:47 0:00:19
23/05/2017 18:16:21 0:00:15
23/05/2017 18:16:48 0:00:17
23/05/2017 18:17:14 0:00:16
23/05/2017 18:18:24 0:00:20

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Re: superhub keeps losing internet connection ??

Hi sootylfc, 

 

Thanks for getting back in touch, there are some odd latency spikes there and some packet loss. 

 

I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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