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espinjd
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super hub 2 poor connection and drop outs

Hi, ive just bought a ring doorbell that is 8 ft away from the hub and im getting poor connection, im also having to unplug and restart the hub about 3 times a week or at least swap to 5g from 2g on my mac, any idea whats going on?  driving me nuts!

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jbrennand
Alessandro Volta
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Re: super hub 2 poor connection and drop outs

Are you getting error messages related to "security problems" or "WEP" connections? Some SH2's develop this fault later in life where the security setting spontaneously reverts from WPA to WEP and so connections break. If so only options are to get it replaced with a Hub3, or put it into modem mode and get your own wireless router.
Are devices connected to the SH2 on ethernet cable behaving themselves - i.e is it just a wifi problem or might it be a Network connection issue?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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espinjd
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Re: super hub 2 poor connection and drop outs

Hey, no msg just no connection, sometimes if i change to the 5 g one it will work on the rare occasion, but otherwise its a reset. no its not just wifi, i have the tv wired and that stops working too

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jbrennand
Alessandro Volta
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Re: super hub 2 poor connection and drop outs

Ok as you are getting problems on a wired device too, try this.

First, set up a free “BQM” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of all your network disconnections, useful data to have in discussions with VM.

https://www.thinkbroadband.com/broadband/monitoring/quality

Then, check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right of first page up and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs Pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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