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setting up and the wires are not long enough

Lindsey5521
Joining in

Hi I’m in middle of setting up . There’s wires everywhere . And they don’t fit from tv to virgin. Box to the box in the wall where you put internet wire. What can I do ? 

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Sounds like you've gone for a QuickStart self-serve install, which means VM has previously serviced your address.

Perhaps post a photo of the connections you have, and confirm which services you've taken.. TV? Broadband? Landline?

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Adduxi
Very Insightful Person
Very Insightful Person

It may be prudent to get a manned installation, rather than the Quickstart.  If you need anything relocated, or wired moved etc.  get it done now.

If you wait until later you will be charged a fee of £25 for a non fault call out.

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