Menu
Reply
  • 2
  • 0
  • 0
djpabz
Joining in
248 Views
Message 1 of 5
Flag for a moderator

setting up Virgin TV after full renovation

We had a full renovaton last year and haven't used our Virgin TV media for almost a year now as the entry lines or ports have been closed, the old room where the TV box used to be was completely knocked down.  We thought we'll leave it as we were happy watching Netflix. But now that we have a new television up in the new room in the loft, just wondering if how do we go about getting re-connected. Do we need a Virgin media engineer to ensure we have a proper connection? Thanks!

0 Kudos
Reply
  • 26.35K
  • 1.13K
  • 4.35K
Very Insightful Person
Very Insightful Person
246 Views
Message 2 of 5
Flag for a moderator

Re: setting up Virgin TV after full renovation

yes you will need an engineer to install a new line.
You should have gotten the line moved or removed when you did the work. Any cut lines can have problems other everyone in your area

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 4.72K
  • 319
  • 795
Roger_Gooner
Superstar
240 Views
Message 3 of 5
Flag for a moderator

Re: setting up Virgin TV after full renovation

Your TV box is no longer active and will have to be reactivated.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 2
  • 0
  • 0
djpabz
Joining in
224 Views
Message 4 of 5
Flag for a moderator

Re: setting up Virgin TV after full renovation

Thanks for the reply. So should we contact Virgin Media about this? 

0 Kudos
Reply
  • 1.5K
  • 62
  • 118
Forum Team
Forum Team
204 Views
Message 5 of 5
Flag for a moderator

Re: setting up Virgin TV after full renovation

Hi djpabz

 

I hope the work on your home went well 🙂 I want to look into a few things for you, I am going to send you a private message. If you can reply I can get this done.

 

Thanks Joe_F

0 Kudos
Reply