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Martin24
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return equipment from abroad

Hi, I did move abroad. My conctract with virgin is end. The have send me an email that i have to return equipment. Which address i have to do it as the virgin not sending retund package abroad.

Thank you

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Martin24
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end the contract and still been charge

Hi, I am completely confused. I end my broadband contract by notice as i moved abroad. My last day using service was on the 30th July. Virgin send me the bill date was on 15th July (full amount £46) and they still sending the bills on the 2nd of August £9.20 and 14th of August £9.20. Why? I have been writing to resolution team but so far no respond yet (2 weeks!) I have not received confirmation about ending contract and also I can not see my bills as account does not working anymore. Please help me understanding! I can call virgin as I moved abroad. Thank you.

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Re: end the contract and still been charge

Hi Martin24

Thanks for your post 

On your bill foir £46 what was the date the bill from and to

As we bill in advance its may be the £9.20 is a partial amount from the date the previous ran to util your service was stopped 

Hope that makes sense 

Gareth_L

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Martin24
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Re: end the contract and still been charge

Thank you for respond. I was thinking like this but why twice?

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Re: end the contract and still been charge

Hi Martin24,

 

Thank you for reaching out to us in our community, I am sorry for any confusion around your final bill.

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Martin24
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Re: end the contract and still been charge

Ok so how I can do this?

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Re: end the contract and still been charge

Hi Martin24,

 

Thank you for your reply, you would need to click on the purple envelope and reply to the post with the information requested.

 

Kind regards

 

Paul.

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