Also post up all of the data from the Downstream & Upstream pages in the Hub's status.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
What I will need to do is arrange for an engineer to attend
First of all we need to pass security by means of a private message
Can you check the purple envelope top right of your screen