21-11-2021 08:39 - edited 21-11-2021 08:46
since about a month i have those annoying reboots that last anywhere from 5 minutes to few hours without service,
I thought it's a router, but it was replaced few days ago and it's still the same.
21-11-2021 08:33:40 | warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:33:32 | notice | Illegal - Dropped FORWARD packet: src=192.168.0.234 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:33:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:27:37 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:26:47 | warning | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:26:42 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:17:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:17:13 | warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:17:05 | notice | Illegal - Dropped FORWARD packet: src=192.168.0.115 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:16:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:16:16 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:15:28 | warning | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:15:23 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:08:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 08:06:07 | warning | [**:**:**:**:**:**][DFS] Radar signal detected, DFS sequence applied, channel changed from 100 to 44 |
21-11-2021 07:23:23 | warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 07:23:15 | notice | Illegal - Dropped FORWARD packet: src=192.168.0.115 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 07:23:00 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 07:21:15 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 07:20:52 | warning | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21-11-2021 07:20:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-11-2021 08:43
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 150000000 | 13 | 38 | 256qam | 1 |
2 | 158000000 | 13 | 40 | 256qam | 2 |
3 | 166000000 | 13 | 40 | 256qam | 3 |
4 | 174000000 | 13 | 38 | 256qam | 4 |
5 | 182000000 | 13 | 38 | 256qam | 5 |
6 | 190000000 | 13 | 40 | 256qam | 6 |
7 | 198000000 | 13 | 40 | 256qam | 7 |
8 | 206000000 | 14 | 40 | 256qam | 8 |
9 | 214000000 | 14 | 38 | 256qam | 9 |
10 | 222000000 | 14 | 40 | 256qam | 10 |
11 | 230000000 | 13 | 40 | 256qam | 11 |
12 | 238000000 | 13 | 40 | 256qam | 12 |
13 | 250000000 | 13 | 38 | 256qam | 13 |
14 | 258000000 | 12 | 38 | 256qam | 14 |
15 | 266000000 | 13 | 38 | 256qam | 15 |
16 | 274000000 | 13 | 40 | 256qam | 16 |
17 | 340000000 | 14 | 40 | 256qam | 17 |
18 | 482000000 | 15 | 38 | 256qam | 18 |
19 | 490000000 | 15 | 40 | 256qam | 19 |
20 | 498000000 | 16 | 40 | 256qam | 20 |
21 | 506000000 | 16 | 38 | 256qam | 21 |
22 | 570000000 | 15 | 38 | 256qam | 22 |
23 | 578000000 | 14 | 38 | 256qam | 23 |
24 | 586000000 | 14 | 38 | 256qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.983 | 18160861 | 21 |
2 | Locked | 40.366 | 17109735 | 8 |
3 | Locked | 40.366 | 17109532 | 12 |
4 | Locked | 38.983 | 17104530 | 13 |
5 | Locked | 38.983 | 17110845 | 12 |
6 | Locked | 40.366 | 17110720 | 15 |
7 | Locked | 40.366 | 17106899 | 16 |
8 | Locked | 40.366 | 17107195 | 11 |
9 | Locked | 38.983 | 17111446 | 19 |
10 | Locked | 40.366 | 17111881 | 27 |
11 | Locked | 40.366 | 17103598 | 31 |
12 | Locked | 40.366 | 17110259 | 46 |
13 | Locked | 38.983 | 17109366 | 99 |
14 | Locked | 38.983 | 17112764 | 137 |
15 | Locked | 38.983 | 17113315 | 98 |
16 | Locked | 40.366 | 17111081 | 119 |
17 | Locked | 40.946 | 17108288 | 226 |
18 | Locked | 38.983 | 17110071 | 671 |
19 | Locked | 40.366 | 17110772 | 695 |
20 | Locked | 40.366 | 17100309 | 623 |
21 | Locked | 38.983 | 17097905 | 463 |
22 | Locked | 38.983 | 17109173 | 1655 |
23 | Locked | 38.983 | 17108238 | 2588 |
24 | Locked | 38.605 | 17106193 | 2769 |
21-11-2021 08:43 - edited 21-11-2021 09:04
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53600000 | 35 | 5.120 | 64qam | 13 |
2 | 60200000 | 35 | 5.120 | 64qam | 14 |
3 | 32800000 | 35 | 5.120 | 64qam | 10 |
4 | 46000000 | 34 | 5.120 | 64qam | 12 |
5 | 39400000 | 34 | 5.120 | 64qam | 11 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | 2.0 | 0 | 0 | 1 | 0 |
2 | 2.0 | 0 | 0 | 0 | 0 |
3 | 2.0 | 0 | 0 | 0 | 0 |
4 | 2.0 | 0 | 0 | 0 | 0 |
5 | 2.0 | 0 | 0 | 0 | 0 |
it can be once or 10 times a day, sometimes it reboots few times in a row leaving me with no service for an hour or two.
on 21-11-2021 11:25
You need a technician as your Downstream power is too high, range should be -6 to +10, and the Upstream in borderline low, range 34 to 51.
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on 21-11-2021 11:37
can I sort it out here or I need to call customer service and wait for hours listening that broken music?
on 21-11-2021 14:25
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 23-11-2021 01:10
on 23-11-2021 10:11
https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/4042ad38f2f1ab4e6bd6b55a43cc8020702ece49/23/11/2021
on 25-11-2021 15:05
Hi @redzary
Thanks for posting on our community forum!
I'm going to drop you a private message now to investigate further, please keep an eye on your inbox.
Regards