on 27-04-2022 05:26
Hi all,
I have trouble with my VM 100M fibre connection. I am getting "Internet (Partial Service (DS only))" on Hub 3 since the time I activated it. The speed is awful and have multiple disconnections as well.
I moved recently to this property and noticed that the VM brown outside box is damaged.
Do you think this might be the cause? Can someone from VM arrange for it to be replaced?
Find below my router stats
on 27-04-2022 05:31
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 139000000 | Locked |
Ranged Upstream Channel (Hz) | 32600028 | Locked |
Provisioning State | Online |
1 | 139000000 | 1.7 | 30 | 256 qam | 1 |
2 | 147000000 | 3.4 | 29 | 256 qam | 2 |
3 | 155000000 | 2.5 | 35 | 256 qam | 3 |
4 | 163000000 | 3.5 | 37 | 256 qam | 4 |
5 | 171000000 | 2.9 | 38 | 256 qam | 5 |
6 | 179000000 | 2.4 | 38 | 256 qam | 6 |
7 | 187000000 | 1.2 | 38 | 256 qam | 7 |
8 | 195000000 | 1.4 | 36 | 256 qam | 8 |
9 | 203000000 | 0.7 | 35 | 256 qam | 9 |
10 | 211000000 | 1.5 | 31 | 256 qam | 10 |
11 | 219000000 | 1 | 27 | 256 qam | 11 |
12 | 227000000 | 3.2 | 24 | 256 qam | 12 |
13 | 235000000 | 3.5 | 40 | 256 qam | 13 |
14 | 243000000 | 4 | 40 | 256 qam | 14 |
15 | 251000000 | 4.5 | 40 | 256 qam | 15 |
16 | 259000000 | 4.1 | 40 | 256 qam | 16 |
17 | 267000000 | 5.1 | 40 | 256 qam | 17 |
18 | 275000000 | 3.7 | 38 | 256 qam | 18 |
19 | 283000000 | 3.2 | 38 | 256 qam | 19 |
20 | 291000000 | 2.7 | 38 | 256 qam | 20 |
21 | 299000000 | 1.9 | 38 | 256 qam | 21 |
22 | 307000000 | 3.7 | 40 | 256 qam | 22 |
23 | 315000000 | 2.2 | 38 | 256 qam | 23 |
24 | 323000000 | 3 | 38 | 256 qam | 24 |
1 | Locked | 30.9 | 415449727 | 31590980 |
2 | Locked | 29.8 | 54304628 | 354361344 |
3 | Locked | 35.9 | 27471297 | 555 |
4 | Locked | 37.9 | 304774 | 260 |
5 | Locked | 38.6 | 13765 | 208 |
6 | Locked | 38.6 | 2015 | 59 |
7 | Locked | 38.6 | 2446 | 69 |
8 | Locked | 36.1 | 6926041 | 165 |
9 | Locked | 35.4 | 5304359 | 171 |
10 | Locked | 31.9 | 311616259 | 93308 |
11 | Locked | 27.5 | 546231399 | 232888284 |
12 | Locked | 24 | 3854186 | 281653184 |
13 | Locked | 40.3 | 886 | 0 |
14 | Locked | 40.3 | 511 | 1 |
15 | Locked | 40.9 | 209 | 0 |
16 | Locked | 40.9 | 467 | 0 |
17 | Locked | 40.9 | 351 | 0 |
18 | Locked | 38.9 | 484 | 0 |
19 | Locked | 38.9 | 622 | 0 |
20 | Locked | 38.9 | 1130 | 51 |
21 | Locked | 38.9 | 1299 | 15 |
22 | Locked | 40.9 | 601 | 1 |
23 | Locked | 38.9 | 486 | 0 |
24 | Locked | 38.9 | 274 | 0 |
on 27-04-2022 05:43
on 27-04-2022 16:00
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 30.9 | 415449727 | 31590980 |
2 | Locked | 29.8 | 54304628 | 354361344 |
11 | Locked | 27.5 | 546231399 | 232888284 |
12 | Locked | 24 | 3854186 | 281653184 |
Problems with low signal levels (below 30dB) plus Post RS errors.
Try a hub reboot to see if low signal levels increase above 30, otherwise a tech visit to adjust signal levels.
on 27-04-2022 16:16
Thanks BrianY for your input.
Have rebooted the hub a few times since yesterday following troubleshooting guides from VM. Result is always the same.
I guess a tech visit might be the only solution.
on 27-04-2022 16:39
on 27-04-2022 16:50
on 27-04-2022 17:33
Thank you everyone!
I booked an engineer for this Friday. I will update the thread once that's done.
on 04-05-2022 17:04
Update:
The engineer visited as planned. He did his magic to the outside box as well as the inside one and broadband is working smoothly since then.
Many thanks
on 06-05-2022 18:44
Hi Sialko,
Thank you for taking the time to update the thread and advise this issue has now been resolved.
Please do get back in touch if you experiencing any further issues or have any questions.
Thanks