I'm a new customer and I ordered a bundle(broadband, TV, phone) I choose the quick start package because on the Virgin said this flat used before same broadband. The package arrived today and I start set-up step by step follow the instruction. But the power led on the hub is still flashing green:( How long times need to wait for this? Need to call the engineer to solve the problem? oh, 1 more interesting thing, now I log on the VM website and my package doesn't show broadband just TV and phone... 😮 what's going on? I'm very confused 😕
I'm ever so sorry about this - I can appreciate that this won't have been the best first experience for you.
I've taken a look at things from here and I can see that a technician is due to come out to you later on today. Was this arranged for you via our forum page? If you could let me know how the appointment goes, that would be great; we're looking forward to you being connected!
In regards to your online account not showing your broadband service, that is strange. If you could also please try logging in once your service have been activated to see if this rectifies the problem. However, I can't understand why it wouldn't already be showing now.
Today 1 engineer was here and fixed the problem, now everything works fine, thank you everything. Just 1 thing, the quick start option is good and faster for the VM and the customer, but for the next joining people send the notes "Sometimes the Hub isn't activated, if the hub power led not solid white check online your broadband package and call the VM team on phone or here and they will fix it for you" Plus 1 point for VM has a private engineer, not corporate with Openreach.