on 17-07-2021 14:30
Hi Everyone, I moved into my new flat today and had a QuickStart pack delivered, however there is no input for the isolator cable. I've searched everywhere, the flat is empty so I know it's not here. There is a BT wall socket where I can connect the Hub 3.0 via an Ethernet cable - the WiFi icon is green with a green flashing bar at the bottom. This doesn’t work though, I assume because it’s BT.
There is also a Virgin Media socket in another part of the wall but I think this is for
Has anyone else experienced a similar issue and have any advise? I think I need an engineer to come in but I cannot get through to anyone.
on 17-07-2021 14:52
VM does not use any BT infrastructure. Could you please post some pictures of the sockets you have.
on 17-07-2021 15:11
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prdk a tech
on 17-07-2021 20:01
thanks but there's none of that sadly 😞
I've finally got some help via the chat and an engineer will come help me next week.
on 17-07-2021 20:02
I can't upload it as the file size is too big. I've got an engineer coming next week to sort it, thanks.
on 19-07-2021 14:35
Hey @annie0993,
Welcome to the community and thanks for taking the time to post on our forums.
I'm glad to hear that you have been able to get the help that you needed and been able to book an engineer visit, please let us know here, if you need any further assistance.
Regards,
Steven_L