problem on plug into wall socket

[baobaoshan]

Hi 

I am trying to plug into the socket on wall. However there is a cable on the existing hub that the Virgin cable cannot fit in. What should I do? Thank you !l

[Tom_W1]

Hi @baobaoshan thanks for your post although I'm sorry to hear you're having issues with your set-up.

I've ran some checks for you and all your services appear to be working correctly - did you get the help you needed to sort this?

Please let us know if you need any further assistance and I'll do my best to assist you.

Many thanks

[baobaoshan]

Thanks for your reply. I have sorted this out. Thank you！