Good morning,
So i signed up to virgin on the 7th Nov 21 after various delays etc the construction happened outside my house, last Saturday the 19th Feb 22 the pre pull team came and pulled the cable to the CATV trench outside my property (I've opened it and the wire is there) installation was meant to be today 23 Feb 22, low and behold installation cancelled and now on HOLD. Called the pre installation team who said someone would be coming to connect the wire to the outside of the property today. Received another email asking me to join a live chat to the construction team who have now said there's a blockage which is completely false as the wire is there sat in the CATV box!! Is there anyone who can actually give ma an honest answer to what's actually happenings and not just fob me off till I'm fed up and stop ill chasing the install, I need to have this boxed off before my contract runs out with BT as the bill rises considerably. Any help would be appreciated....... who knew getting broadband installed would A) take so long and B) be so stressful!!
