plug connections

[Jodie4]

Hi there. The socket in my flat is too small for the plug of the hub, does anyone have any suggestions on what to do? 

many thanks 

[Andrew-G]

Do you want to post a pic of the socket, and one of the lead you're trying to connect?  All VM wall connections and leads use standard "F-Type" connectors, so if it is the right socket it should fit.  Some of the supplied leads are push on connectors that just go over the top of a threaded connector, and look like the shouldn't fit, but will if gently but firmly pressed on.   

[Adduxi]

On top of @Andrew-G  suggestions, you can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

[Jodie4]

Hi there, 

it won’t allow me to upload the photos as it exceeds the amount of MBs

[jpeg1]

Then post a smaller one. 

[Ayisha_B]

Hi @Jodie4,

Welcome to our Community Forums and thanks for posting. 

Do you still require help with this? I've not been able to locate your details using your Forum profile so if you are still having issues let me know.

Thanks