Menu
Reply
tony51
  • 3
  • 0
  • 0
Joining in
111 Views
Message 1 of 3
Flag for a moderator

outside box broken

hi my outside box cover is broken cables etc are open to the weather tried replacing cover but keeps falling off 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
98 Views
Message 2 of 3
Flag for a moderator

Re: outside box broken

Posting a photo will help the VM Staff prioritise the job.

You can contact VM to report the problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
53 Views
Message 3 of 3
Flag for a moderator

Re: outside box broken

Hi tony51,


Thanks for posting.

 

I'm sorry your box is broken, but don't worry I can get that sorted out for you. 

 

I'll pop you a private message now so I can take your details. 

 

Thank you,

 

Melissa

 

 

 

 

0 Kudos
Reply