Virgin or their cabling contractors visited site today and run the cable through the grass in the least intelligent way and also installed the exterior terminal box wherever they wanted.
From the exterior box do they run another external cable to a desired location or they just plan to drill into the wall from there and run an internal cable ? (because that also, will not be possible)
I would like it moved and the final install date is scheduled for next week. If they cant move the exterior box I will cancel the service which is yet to start.
Has anyone else had this issue?
They can run a cable from the external box to where you want it. However you will need to be on site. I wouldn’t rely on any requests being carried out in your absence.
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Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're unhappy with the location of the external box. Depending on where the cable runs to your property, the team may be limited to where they can place the box. They will always try and work to your situation though.
If you weren't present when the work was done then the team would have just taken the best route at the time.
We can get in touch with the Area Manager to see if we can get someone back out before your install is due to avoid any delays. We will need to confirm some information with you in order for us to proceed though.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
The contractors who install the external omnibox nearly always place it where the least amount of work is required on their part. Unfortunately you never get advised when they are coming and as they can do the work at anytime, not needing access to your premises, it’s difficult to tell them exactly where you want the box located.
Thanks for coming back to me via private message.
I'm glad we have been able to set some steps in motion to get this sorted for you.
As mentioned in my message, if you need anything else, pop back to us here.
Thanks Kath, ive yet to hear from anyone about the cable being moved. Can you please reach out to contractors as otherwise all the work virgin have done will be for nothing and I will have to cancel this service
Thanks for coming back to us in the Community and apologies to hear you've not had any contact from the Area Manager yet.
As you've asked some further questions which involves account specific information, we'll go back to private message.
I have sent you a direct message. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊