we were not told we would need a Virgin media specific wall socket. we do not have one and we live in a block of flats
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@MIA3 wrote:we were not told we would need a Virgin media specific wall socket. we do not have one and we live in a block of flats
That's fine. VM will send an engineer to install your kit. A lot of flats are already cabled for various suppliers, so VM may be able to use these.
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Good morning MIA3,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your install.
I can see that you have spoken with our care team & there is someone coming out to you.
If we are able to assist you further then please do let us know.