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MIA3 · ‎08-01-2022

we were not told we would need a Virgin media specific wall socket. we do not have one and we live in a block of flats

Adduxi · ‎09-01-2022

@MIA3 wrote:
we were not told we would need a Virgin media specific wall socket. we do not have one and we live in a block of flats

That's fine. VM will send an engineer to install your kit. A lot of flats are already cabled for various suppliers, so VM may be able to use these.

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Adduxi · ‎09-01-2022

@MIA3 wrote:
we were not told we would need a Virgin media specific wall socket. we do not have one and we live in a block of flats

That's fine. VM will send an engineer to install your kit. A lot of flats are already cabled for various suppliers, so VM may be able to use these.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Zak_M · ‎11-01-2022

Good morning MIA3,

Welcome to the forums and thank you for taking the time to post.

I am sorry to hear that you have had some issues with your install.

I can see that you have spoken with our care team & there is someone coming out to you.

If we are able to assist you further then please do let us know.

Kind regards,

Zak_M

no wall socket