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kmstorylondon
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no wall socket found

hi

I have the self installed quick start kit but I couldnt find the wall socket in my house, I can only see the traditional phone cable one

 

thanks

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-tony-
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Alessandro Volta
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Message 2 of 10
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Re: no wall socket found

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

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kmstorylondon
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Message 3 of 10
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Re: no wall socket found

Thank you for the reply. I checked the external box and it connects to the wall socket which is the traditional one but not the new fibre one.

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-tony-
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Alessandro Volta
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Re: no wall socket found

post some photos of whats inside and outside

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kmstorylondon
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Message 5 of 10
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Re: no wall socket found

Sure, see below

1D1FFE02-4858-4F1C-A906-77BC0468FF11.jpeg

91F4F57D-6B3B-424D-A1E1-E858674A9DFA.jpeg

28AC2064-EE74-48E8-870B-90AE16EE699A.jpeg

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-tony-
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Alessandro Volta
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Message 6 of 10
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Re: no wall socket found

1st image - the external box is the interesting one - it looks like one of the early providers box - worth a look inside - tie wrap or screw at the bottom

theres something coming from the ground i thing as there is plastic conduit

if you dont want to do that what cables can you see going into it and coming out - second image is just a phone box - thats of no interest

3rd image no idea what that is

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kmstorylondon
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Message 7 of 10
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Re: no wall socket found

Thank you.

1st one is the only box I see and the 2nd image is the opposite to the external box

The 3rd one is just the bottom of the box in 2nd picture

Thanks

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-tony-
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Alessandro Volta
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Message 8 of 10
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Re: no wall socket found

ahhh ok that makes sense - maybe it was just a phone install in the dim and distant past - if so it gets more complicated as you would need a BB cable pulling to the property - but if you are happy to open the external box and lets see whats inside - that will likely tell us much more

thinking a bit more even if it was just a phone install - i dont actually know if they ever did that - there would have been a BB cable pulled as it was a dual cable - so again whats in the external box

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Adduxi
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Message 9 of 10
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Re: no wall socket found

Sounds like the previous owner may have removed the co-ax cable and just left the phone point.   But as you say, the answer is inside the omnibox.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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kmstorylondon
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Message 10 of 10
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[Solved] Re: no wall socket found

the previous owner confirmed there was a wall socket, and it is hiding somewhere behind the radiator, thanks everyone for the help!

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