on 30-10-2021 21:17
hi
I have the self installed quick start kit but I couldnt find the wall socket in my house, I can only see the traditional phone cable one
thanks
on 30-10-2021 22:29
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 01-11-2021 09:36
Thank you for the reply. I checked the external box and it connects to the wall socket which is the traditional one but not the new fibre one.
on 01-11-2021 09:45
post some photos of whats inside and outside
on 01-11-2021 09:49
Sure, see below
on 01-11-2021 09:56
1st image - the external box is the interesting one - it looks like one of the early providers box - worth a look inside - tie wrap or screw at the bottom
theres something coming from the ground i thing as there is plastic conduit
if you dont want to do that what cables can you see going into it and coming out - second image is just a phone box - thats of no interest
3rd image no idea what that is
on 01-11-2021 10:19
Thank you.
1st one is the only box I see and the 2nd image is the opposite to the external box
The 3rd one is just the bottom of the box in 2nd picture
Thanks
01-11-2021 10:34 - edited 01-11-2021 10:36
ahhh ok that makes sense - maybe it was just a phone install in the dim and distant past - if so it gets more complicated as you would need a BB cable pulling to the property - but if you are happy to open the external box and lets see whats inside - that will likely tell us much more
thinking a bit more even if it was just a phone install - i dont actually know if they ever did that - there would have been a BB cable pulled as it was a dual cable - so again whats in the external box
on 01-11-2021 10:40
Sounds like the previous owner may have removed the co-ax cable and just left the phone point. But as you say, the answer is inside the omnibox.
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on 02-11-2021 10:25
the previous owner confirmed there was a wall socket, and it is hiding somewhere behind the radiator, thanks everyone for the help!