no virgin media wall socket

[kirbyp4]

We have the quickstart pack but sadly cannot get broadband set up and working.

We have a virgin media wall socket with an ethernet port in the wall but no round cable. 

We have tried plugging it into the only box we found it would fit but no luck.

There are multiple different branded wall boxes inside our flat but none seem to be properly connected.

Any advise? We cannot get through to book an engineer on the phone line or help pages.

Thank you,

Kirby

[Anonymous]

Could you post pictures of the wall sockets you DO have?

[kirbyp4]

Nothing fits thisThere is no round socket under this

[Anonymous]

So you have nothing like:

[kirbyp4]

We do not. There's a BT openhub ethernet port too but the one pictured is the only virgin media box. We live in a flat which is part of a single house with 4 other flats so it might be that one of the other flats is connected hence us passing the "you're all set up" virgin check but it was never wired into our flat.

[Anonymous]

Ok, a VM staff member should reply to this thread to arrange an engineer visit.

[-tony-]

looking at your image where does the thick white cable that is under the VM phone socked come from and go to - that looks thick enough to be the BB coax - follow that both ways and see where it take you

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@kirbyp4 wrote:

Nothing fits thisThere is no round socket under this

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[Tudor · Accepted solution]

Those are UK phone sockets and not RJ45 sockets.

[Alex_RM]

Hi kirbyp4,

Thanks for posting and welcome to our community 🙂

I'm not able to locate any details for you from your forum information, so I've popped you over a private message to get these details from you. (purple envelope, top right hand corner)

Alex_Rm

[kirbyp4]

Hello, 

The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything