on 30-03-2023 22:05
On 25/03 I placed the broadband order whose delivery was supposed to happen today (30/03).
After the first "Your order summary" email, I have never receveided any further email confirming that the "Provisional installation" shipment was on its way and as, a matter of course, on 30/03 no one came .
Being a new customer, I do not have any account number and password set up to pass the security check witht the customer service team. I can provide just the order reference number. As I am stuck in this kind of loop, does anyone know how to sort this out please?
Many thanks and thank you in advance for your help.Please help!
on 30-03-2023 22:39
Hi,
I'm on the same boat. Received an SMS with the pre-contract a few day ago and nothing more...
It's something unbelieveble.
Regards.
on 31-03-2023 06:27
Hi @StanNikiTi @bmap
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon