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KEZMC14
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no email contract or response received after order confirmation

Hi,

i ordered virgin 4 days ago received the following confirmation email, but have had response since i was meant to collect the equipment yesterday but have had nothing back from virgin.

thanks

KezMC

see copied email below

Hello ,

Thanks for choosing Virgin Media. We've got your order. 

You'll receive an email from us shortly with a link to your contract. This is a digital document and has details of your package, plus important legal terms and conditions.

If there's anything else we need to know to complete your order, we'll contact you in the next 48 hours.

For now, sit tight. 

Kind regards, 

The Virgin Media team

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Forum Team
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Re: no email contract or response received after order confirmation

Hi KEZMC14,

 

Welcome to our community. Thank you for posting your concern here.

 

Apologies for the inconvenience this may have caused. We'd like our team to check what happened to the email. We can do this via online chat. Our team will do further investigation and see what's going on.

 

If you need anything feel free to get in touch with us and we are more than happy to help you.

 

Thanks,

 

Renan_G

 

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