no dial tone on new hub phone connection

[andyfoz]

i have not received the relevant cables to attach my phone to the new hub 3, i went and bought a cable that should have done it but it still doesn't work, do i need a virgin supplied cable?

[goslow]

If you log into the hub, does it show telephony is ready/enabled on the welcome page as below?

https://setuprouter.com/router/virgin-media/virgin-media-hub-3/setup-75194-large.htm

There is nothing special about the VM-supplied adapter but if you are using RJ11 leads, the internal wiring of different types of leads can cause an issue even if the cables look the same from the outside. See

https://community.virginmedia.com/t5/Home-Phone/Phone-extension-cable-not-working/m-p/4889910#M15968...

for which pins should be connected through

[Kath_F]

Hi andyfoz, 

Thanks for your post and apologies to hear that you are having an issue attaching your phone to the Hub currently. 

Looking at your area currently, your handset should be plugged in to the wall socket and not the hub. As it stands, the area is not sure to switchover until March 2022. 

Please try connecting your handset in to the socket instead and let me know if you manage to get a dial tone. 

Keep us posted. 

Thanks,