hi i signed up over the phone yesterday and when i logged into the user portal afterwards it showed my engineer apointment for the 19th but when i logged in today there is nothing listed in my orders is this normal?
i havnt recieved a welcome email or contract either although i didnt give my email during the sign up process and did it afterwards on the portal
Hi I would expect that you should receive some sort of notification nearer the install date did you also provide your mobile number as when an engineer visit is scheduled that tends to be the contact via text.Regards Micky
someone called me my address had been taken incorectly the first time so had to reschedual the appointment.
but the new order created a new account number so i cant use the email i gave to sign up to the web portal also noone ever picks up on 789 so i havnt been able to move my number, 150 answer instantly but because i have a virgin PAC they cant do anything with it