new customer signup before 13/06/2022 offer missing, no one to call to ask and nowhere to email

[donna17]

Hi,

I'll be brief -  decided to go with the summer m500 fibre deal at £36 a month 18m contract &95 voucher and £34 cashback through quidco.

But the links no longer work (even though it's not the 13th yet) and the phoner number i have found is ring back tommorrow from 8 am - things is THEN it will be the 13th and i'd left it while this sunday so i'd have time to get it done ( and I have been for a while now )

Is it  just the mobile connection i'm on not letting me or is it normal for virgin to withdraw offers early andf i should just get on with finding another supplier rathert than keep looking for a way to sign up for this deal before midnight?

Any help, or even mick take if its funny appreciated

[VM-Jon]

Hi @donna17 ,

thank you for reaching out to us here, we are sorry to hear about the difficulties you’re having in getting connected.

I would like to see what I could do to help you with this and escalate this to one of our sales team. I will send you a private message for some details and see what can be done for you.

thank you once again.

Jon

[donna17]

Thankyou very much.

i have no idea how to recive or if i'm signed up sor private messaging but hopfully it'll be simple to do

[newapollo]

Hi @donna17 

The following link explains all about using  PM's on the forums.

https://community.virginmedia.com/t5/help/faqpage/title/pm 

[donna17]

Aww, thankyou - had i known how nice people were i'd of signed up just for a chat ages ago! (not really) - this is my first time on a message board since the days of bbs's (dont do social media) 

As it goes i got a link in my email for the pm and hit reply, nice and simple 

[donna17]

Hi,

The link i was trying to use yesterday at home worked no problem this afternoon at work even though it's the 13th now.

So with a bit of luck i should be on virgin on thursday when the self connect pack thingie is due so we'll see how it goes (and if i get my voucher and cashback!!) 

Thankyou for all your help, much appreciated

[Lee_R]

Hey donna17 thanks for getting back to us.

And thanks for confirming everything appears to be resolved. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R