so i have been with virgin for many years, but it was my mothers account. I have recently just moved to a new home, and have opted to start my own contract with virgin. i Picked the gig1 contract (no tv, no landline)
upon applying for the package and confirming an installation date after providing email, and bank account and sort code etc, i have received an email that stated my installation date has been confirmed.
it says something along the lines of initial payment £97, monthly bill £62.
my question is when do i get an account number, and when are they requesting my payment method as, they have only asked for bank account number and sort code.
i want to set up a my virgin account so i can easily manage my virgin account, something i found impossible when my mother was the account holder as she lost all ability o access the account.
im abit wary as it seemed to quick of a process to just apply for the gig1 and they have confirmed an installation date already, and have stated they will be emailing me a contract when i havent even provided my card details at this point.
so to summarise i need some light shed on the following points :
1.when will i receive an account number as there isn't one on the email.
2. how has a contract been formulated without any sort of payment method mentioned? and when will the said payment method be discussed?
3.how do i even set up an virgin account that lets you track you accoutn, services, bills etc
